Key details,
a. All parcels are shipped worldwide by reliable Premium Airmail with Tracking Number provided.
b. Door-to-door tracking number provided.
c. We process orders within 1-2 days.
d. Ships from China - Typically delivered in 2 weeks. Sometimes it's faster, sometimes it's slower depending on the season.
e. EU VAT/Non EU European countries - our shipping method is DDP, means Delivery Duty Paid, duty is already pre-paid by us to your Custom so you should not be charged for any duties(express excluded), but don't quote me for that.
***However, the issue of shipping is ultimately not managed or controlled by us and things can change overnight, please do not quote the above for a dispute. Be understand that while we try our best to fulfill your items within 24hrs, shipping time is where we have no control. If you are very particular about shipping time, please do not order from our site.
1. Countries we ship to as following,
United States(US), United Kingdom(UK), Germany, Canada, Australia, New Zealand, Austria, Indonesia, Poland, Malaysia, Japan, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Brazil, Malta, Switzerland,
Mexico, South Africa, UAE,
Saudi Arabia, Egypt, Philippines, Singapore, South Korea, Israel, Thailand, India, Hong Kong, Ukraine, Russia, Taiwan, Turkey, Chile, Cyprus, Philippines, Morocco, Puerto Rico,
Qatar, Kuwait, Bahrain and so on.
Email us if your country is not in the list.
Additional details for the below destinations,
United States
- China Warehouse ships to all states except Guam
- local deliveries are usually delivered by USPS depending on the load
United Kingdom
- typically arrives faster than other countries
- parcels are declared at actual value, no complaints of custom duties so far
- local deliveries are usually delivered by Royal Mail and Hermes in some case
Canada
- shipping delays normally happen at the Canadian border and local delivery
- local deliveries usually by Canada Post
EU Countries VAT
- VAT account provide will be much appreciated.
India
- after payment is made, please email us at sales@heewing.com the details listed below, this is required by your country's custom
- your ID, Tax ID, photo of your ID and Tax ID.
Indonesia
- please write your Tax ID(company)/ ID (personal) number into the Order Note box(bottom of the cart page) as this is required for shipment to Indonesia
Chile
- please provide your Recipient Tax Number (CPF/CNPJ/EORI) at the Note to Seller box at the bottom of the cart page or send it to us via email
South Africa
- please write your 13 digit ID number into the Order Note box(bottom of the cart page) as this is required for shipment to SA
Portugal
- ships to all states except island such as Madeira & Azores.
Malaysia, Singapore
- Final delivery via Ninjavan
Taiwan
- Please submit Chinese name as recipient together with recipient tax number(CPF/CNPJ/EORI) behind your name in the order note(at the bottom of the cart page)
Philippines
- Good reliable shipping method as fast ast 6 days delivery!!! Local delivery by Ninja Van
- Check out the recent tracking
here
UAE
- usually quite fast, in 7-10 days
- has strict parcel content policy such as grease and loctite, these will be removed before ship
Israel
- Israel custom has been strict about importing goods containing radio frequency so we are unable to ship parcel containing Radio.
- Since 2023, custom has been strict about declared value so we declare actual value
Ukraine & Russia
- we are able to ship
Turkey
- requires recipient ID number. Please submit at the "note to seller" at the bottom of the cart page
- max 5 parcels per person per month
Switzerland
- Ships normally
Korea
- Please provide the following details in the "note" at the bottom of cart page
a. Your full Korean name *not English version
b. Personal Custom Code. Starts with P + 12 digits number
2. Process of Shipping
a. we process new orders within 1-2 days
b. once it's packed and labeled, it will be domestically shipped to the international shipping company warehouse near us
c. international shipping company will then process and pass it to the airline - usually 2-3 days process
d. once it's with the airline, it will reach the destination country in 1-2 days depending on flight availability
e. your parcel will then go through customs clearance and then transit to the local delivery. the speed here will be determined by your local delivery speed
3. Where can I locate the tracking number?
a. Whenever an order is processed, the tracking number is sent to your email. Be sure to sign up with the correct email
b. Login to your store account > order details
4. Cancellation / Refund Policy
a. You can request for cancellation if - the order has not been packed or fulfilled yet & with a valid reason. This still depends from case to case as there are time-zone differences between you sending us the message and us reading the message hours later.
b. No cancellation if,
i. the item is already been packed and fulfilled, as we are not able to pull it back once the parcel is with the shipper. and without a valid reason
ii. customer refuses accepting the parcel upon delivery
iii. buyer remorse
- You may reject the parcel as it's being delivered to you, once we have the SOLID confirmation that the parcel is being returned to us in China, then we will be able to refund to you. This is a very unlikely scenario due to high shipping cost back to China as well as duties that will be borne by the buyer.
5. How much is the shipping fee?
Items with FREE Shipping label is free shipping to Zone 1 countries
Just add the item to your cart, click checkout, and fill up your address, the system will tell you if it's free shipping or if there's any shipping fee
6. Shipping to Lebanon, Egypt, Mauritius & Sri Lanka
b. Add an item to the cart, view your cart, and add your Aramex account ID to the "special instruction/note" box
c. Click checkout, and key in the China address provided by Aramex.
* for items with a free shipping tag, you may email us to get a refund for the shipping fee.
7. Shipping to Isle of Man
8. I have received the parcel but I no longer want it. Can I return it?
No. Buyer remorse is not accepted.
9. Custom duty
- it is the responsibility of the buyer to pay for import tax/customs duty of their destination. This is a standard among any stores.
- we are not responsible for delay or any issue caused by Custom as it's beyond our control
- the act of rejecting the parcel due to refusing to pay for the duties/import tax is not a valid reason for getting a refund.
10. How do we pack your parcel?
- We care about how your item arrives so whenever possible we pack it with shipping box. By default each of your RC plane's body parts are individually boxed plus external shipping box for shipping. No complain so far.
11. Parcel theft
With the rampant parcel theft happening in the US, we are not responsible for orders that have tracking showing "Delivered" and subsequently stolen by a thief.
* Please keep an eye on your tracking and look out for your door during delivery day.
* Watch news report video
here
12. Replacement
If the product arrived with broken parts due to shipping or manufacturing defects, we will only send the replacement parts. We will not send an entire model.
14. Parcel delay/no tracking update for too long
- Our delivery takes about 2 weeks to be delivered on average. If you have not received your parcel for close to 30 days since you placed the order, please contact us immediately! We will not be responsible for your parcel delivery issue if you reach out to us after 50 days of the order being placed.
- Only parcel without tracking update for 30 days since the last tracking message will be deemed lost and either refund or reship will be made according to customer's request. If your order's last tracking update is not 30 days yet, please be patient as there are delay sometimes.
15. Tracking shows "Return to Sender"
- What that means is it's being returned to a warehouse near you for redelivery, it does not return to us at Heewing office. The entire process will take about 2 weeks. Please email us to confirm your address.
For question not listed above, contact us here.